Business Process Modeling, Simulation and Design4 g* w* M5 Q6 r; h
Manuel Laguna and Johan Marklund (Author) 2 ^% `8 o6 W; \, \4 ePublisher: Prentice Hall (April 3, 2004), A: Q, @" _, V
Language: English + h9 Y3 L3 e. D tISBN-10: 0131099795 % y" T: K% H( y2 z ISBN-13: 978-0131099791