Business Process Modeling, Simulation and Design' J. H& e5 _% Y. D4 p( [
Manuel Laguna and Johan Marklund (Author) 8 N6 F/ Z( l, S( J5 m
Publisher: Prentice Hall (April 3, 2004) 3 X9 `3 R2 `7 t1 u7 A& W Language: English 3 j8 g- p' \3 O# z! uISBN-10: 0131099795 8 f) p1 p3 p2 { E: f6 o' ?( ? ISBN-13: 978-0131099791