Business Process Modeling, Simulation and Design9 ^' I1 o8 e* `+ x, Z7 H8 {' A0 B
Manuel Laguna and Johan Marklund (Author) % V& `' |6 b3 W1 a0 V @; V- Q
Publisher: Prentice Hall (April 3, 2004)5 l3 q+ A) i4 x% _) `2 `
Language: English " U' \9 [5 m& q( M
ISBN-10: 0131099795 ; D K' S2 I% G& k% ^# [8 a ISBN-13: 978-0131099791