Business Process Modeling, Simulation and Design ( O8 y' F- S: t5 v1 `# e- G Manuel Laguna and Johan Marklund (Author) ' M' X& l1 F \' `" `Publisher: Prentice Hall (April 3, 2004) : F) g' y" P+ s U% j | Language: English % V \: ~2 U: vISBN-10: 0131099795 - f% F) G& B n8 B ISBN-13: 978-0131099791