Business Process Modeling, Simulation and Design; a0 h; `0 H* G, `! Y5 O
Manuel Laguna and Johan Marklund (Author) ' D9 l7 }" u5 S3 YPublisher: Prentice Hall (April 3, 2004) M7 R+ v' W0 |3 j& A Language: English 8 J& W9 n2 c I) P& X
ISBN-10: 0131099795 * t2 Q# `* W; q; }+ m) ~ ISBN-13: 978-0131099791