Business Process Modeling, Simulation and Design8 w8 t! N# ?7 o4 H& F1 \
Manuel Laguna and Johan Marklund (Author) 6 Y, y$ C+ W) }% yPublisher: Prentice Hall (April 3, 2004)8 r6 X% h C3 N& e
Language: English i: {$ E) N4 Y# R* N" o
ISBN-10: 0131099795# x5 c3 Z4 Y4 ^" m' A9 H% l
ISBN-13: 978-0131099791