Business Process Modeling, Simulation and Design * x3 d2 g- j: B+ U1 A, r Manuel Laguna and Johan Marklund (Author) 2 J+ g& c8 |. [0 `$ P. NPublisher: Prentice Hall (April 3, 2004) ( D# A1 G" ~. ]' |& _ Language: English : Y8 ]: G- B5 Q+ C9 QISBN-10: 0131099795 " K) y, g. w9 W3 K3 n9 m% n ISBN-13: 978-0131099791