Business Process Modeling, Simulation and Design 9 X* t- ~+ K) J1 z Manuel Laguna and Johan Marklund (Author) & {- d/ `2 B6 t6 P4 WPublisher: Prentice Hall (April 3, 2004) ' i: j7 E+ @* n | Q { B Language: English 6 n! J& b$ ~2 V2 v' B7 `6 U! J* n
ISBN-10: 0131099795 . g+ F7 E. z+ g9 {) |) g+ N ISBN-13: 978-0131099791